For Tenants
We are here with you, as you find a place to call home
Finding a home is often overwhelming, with the stress of options, inspections and paperwork.
At Orana, we get it. We’re here not just to guide you to any house, but to a place you can call home. Our team is dedicated to transforming your search into a joyful homecoming, with transparency and genuine care at every turn.
An ongoing relationship
Receiving your keys to your new home is just the beginning. We’re by your side for the long haul.
We’re dedicated to ensuring a harmonious, long-lasting relationship that encompasses maintenance, inspections and any other property concerns.
Our priority is to keep your living experience smooth and fulfilling, making sure that every aspect of your tenancy is handled with care and professionalism.
We answered your questions
Tradespeople, After Hours
Here is a list of tradespeople who may be called After Hours
| Plumbers / Gas | ||
|---|---|---|
| On Tap Plumbing & Gas (Perth metro) | (08) 6206 6888 | [email protected] |
| Plumbing Bros (Perth metro) | 1300 057 827 | [email protected] |
| QA Plumbing & Gas (South of Rockingham) | (08) 9582 8822 | [email protected] |
| Electricians | ||
|---|---|---|
| Bara Electrical (Perth metro) | (08) 6206 6899 | [email protected] |
| Bay Electrical (South of Rockingham) | (08) 9581 7057 | [email protected] |
| Mircomm Group (Perth metro) | 1800 090 290 | 0423 934 109 |
| Solar | ||
|---|---|---|
| Bara Electrical (Perth metro) | (08) 6206 6899 | [email protected] |
| Solahart Canning Vale | (08) 9350 6711 | |
| QA Plumbing & Gas (South of Rockingham) | (08) 9582 8822 | [email protected] |
| Locksmiths | ||
|---|---|---|
| BullAnt Security (Perth metro) | (08) 9486 4848 | [email protected] |
| Mandurah City Locksmith (South of Rockingham) | (08) 9583 5533 | [email protected] |
| Cleaners | ||
|---|---|---|
| Perth Vacate Cleaners | 0432 101 870 | [email protected] |
| CKF Cleaning Services | 0416 662 071 | |
| Richard Tan Goodrich Cleaning | 0403 610 163 | |
What is an Emergency?
Under the Residential Tenancies Act, the following incident types may be considered an Emergency:
- Burst Water Pipe
- Gas Leak
- Broken or Blocked Toilet
- Roof Leak
- Dangerous Electrical Fault
- Flooding or Flood Damage
- Gas Leak or smell of Gas
- Storm Damage or Fire Damage (Call the SES or Fire Brigade for Urgent assistance)
- No Water Supply
How do I lodge a Maintenance Request?
Tenants can quickly lodge maintenance via their Tenant Portal in Property Me. As soon as the tenant is logged into their portal, they can click the “New Maintenance” button and enter in all the required details. They can also monitor the status of maintenance in Tenant Access as it progresses. Best practice is to upload a photo to show the maintenance item to the Property Manager or Contractor assigned to the repair.
Renting in WA – a Tenant’s Guide
An easy to read guide that explains your rights and responsibilities as a tenant renting a home In WA
Property Condition Report
A Property Condition Report is put in place to capture the exact condition of a property before a tenant moves in. This Report is then utilised when a tenant vacates to ensure the property is returned to the landlord in the same or similar condition (taking into account fair wear and tare as per the residential tenancies act).
WA Govt. Information for a Tenant
At the commencement of a tenancy the tenant must be given a copy of the Information for tenant document (Form 1AC). This document advises the tenant of what they should expect to receive / be provided with from their managing agent as well as some basic information from DMIRS and some contact details for DMIRS.
eLodgement of your Security Bond
At the commencement of a tenancy, a tenant should be provided with information regarding the lodgement of their bond with DMIRS (Bond administration). This is where the tenants bond will be held during the term of the lease agreement, and there is some helpful advice on this document regarding “elodgement” being online lodgement.
Orana Property Information for our Tenants
Orana Property Management have a very useful Tenancy Handbook that is provided to all tenants at the commencement of their Lease. It is recommended you refer to this Handbook should you have any queries or weekend emergencies. Please download the handbook below.
9 years renting –
best experience so far.
D. JOLIMONT
Take the first step and speak to us today.
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